Refund and Return Policy for Ratipownie Watches
Effective Date: January 4, 2025
At Ratipownie Watches, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, our refund and return policy is designed to provide you with the assistance you need. Please read the following carefully to understand our refund and return procedures.
1. Return Eligibility
You may return your purchase within 30 days of receiving your order, provided the following conditions are met:
- Unused and Unworn Products: The item must be unused, unworn, and in the same condition as when you received it. All original tags, labels, and packaging should be intact.
- Original Packaging: The watch must be returned in its original box and packaging.
- Non-Engraved Products: Watches that have been engraved, customized, or altered in any way are not eligible for return or refund.
- Proof of Purchase: A valid proof of purchase (order number or receipt) is required to process your return.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Our Customer Service Team: Email us at info@ratipownie.com or call our customer service hotline at (828) 683-3154. Provide your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number. This number is required for processing your return.
- Ship the Product Back: After receiving your RMA number, carefully pack the watch in its original packaging and include the receipt or proof of purchase. Send the package to the address provided by our customer service team.
Return Address: Ratipownie Watches
18 Benzington Way,
Leicester, North Carolina
Please ensure that you use a trackable shipping service to return the item, as we are not responsible for lost or damaged returns.
3. Refund Process
Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. The following terms apply:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds are typically processed within 7-10 business days from the date we receive the returned item.
- Shipping Costs: Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective product, incorrect item shipped).
4. Exchange Policy
If you would like to exchange your watch for a different model, size, or color, please contact our customer service team. We will guide you through the exchange process and help you choose an alternative item.
Please note that the item being exchanged must meet the same return conditions as outlined above.
5. Damaged or Defective Items
If your watch arrives damaged or defective, please contact our customer service team immediately at info@ratipownie.com. We will provide you with instructions on how to return the item for a replacement or a full refund.
Please retain the original packaging and take pictures of the damaged product to expedite the process.
6. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Customized or engraved products
- Sale or clearance items
- Gift cards
7. International Returns
For international returns, customers are responsible for the return shipping costs and any customs duties or taxes incurred during the return process. We recommend using a trackable shipping service for returns from outside the United States.
8. Changes to the Refund and Return Policy
We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return procedures.
Contact Us
If you have any questions or need assistance with the return or refund process, please don’t hesitate to contact us:
Ratipownie Watches
Hotline: (828) 683-3154
Email: info@ratipownie.com
Address: 18 Benzington Way, Leicester, North Carolina
Website: www.ratipownie.com
Thank you for choosing Ratipownie Watches. We appreciate your business and are committed to providing you with the highest level of service.