Sales Policy for Ratipownie Watches

Effective Date: January 4, 2025

At Ratipownie Watches, we strive to provide exceptional quality luxury timepieces and outstanding customer service. Our Sales Policy is designed to ensure a smooth shopping experience for our customers. By shopping with us, you agree to the following terms and conditions:

1. General Terms

  • Eligibility: To place an order with Ratipownie Watches, you must be at least 18 years of age and possess the legal capacity to enter into a contract.
  • Order Acceptance: All orders placed with Ratipownie Watches are subject to acceptance. We reserve the right to refuse or cancel any order at any time, including after the order has been confirmed, for reasons such as product availability, payment issues, or suspected fraud.
  • Product Availability: All items on our website are subject to availability. While we make every effort to keep our stock levels accurate, some items may be temporarily out of stock. We will notify you promptly if there is any issue with your order.

2. Product Information

  • Product Descriptions: We strive to ensure that the product descriptions on our website are accurate and complete. However, Ratipownie Watches does not warrant that product descriptions, images, or specifications are always free from errors. We reserve the right to correct any discrepancies.
  • Pricing: Prices listed on our website are in US Dollars unless otherwise stated and are subject to change without notice. The price at the time of purchase is the final price charged for the item.
  • Sales Tax: Sales tax will be added to your order at the applicable rate based on the shipping address. Customers located outside of North Carolina may be subject to additional sales tax depending on their location.

3. Ordering Process

  • How to Place an Order: To place an order with Ratipownie Watches, simply browse our website at www.ratipownie.com and add your desired items to the shopping cart. Once you are ready to check out, proceed to the checkout page to provide your shipping information, select a payment method, and confirm your purchase.
  • Order Confirmation: After your order has been successfully placed, you will receive an email confirmation containing your order details. This email serves as a confirmation of your order but does not guarantee availability of the products.

4. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: You can also pay securely via PayPal.
  • Other Payment Methods: We may offer additional payment methods, such as gift cards, which will be detailed at checkout.

Your payment will be processed once your order has been confirmed, and you will receive an email receipt. All payments are processed securely to ensure your privacy and security.

5. Order Cancellation

You may cancel your order before it is shipped by contacting our customer service team at info@ratipownie.com. If your order has already been processed and shipped, we are unable to cancel the order.

Please note that orders that are canceled after shipment will need to follow our Return Policy, as detailed below.

6. Shipping and Delivery

  • Shipping Options: We offer various shipping methods for your convenience. Shipping fees are calculated based on the weight, dimensions, and delivery location of your order.
  • Processing Time: Orders are typically processed and shipped within 1-3 business days. However, during peak seasons, processing times may be longer.
  • Delivery Times: Delivery times depend on the shipping method selected and the destination. Standard shipping typically takes between 5-7 business days for domestic orders, while international orders may take longer.
  • Shipping Restrictions: We currently ship to U.S. domestic addresses and select international locations. For international shipping, additional duties, taxes, and customs fees may apply, and the customer is responsible for these charges.

7. Returns and Refunds

  • Return Eligibility: You may return unused and unworn products in their original packaging within 30 days of receiving your order. For full details, please refer to our Refund and Returns Policy.
  • Refunds: Once your return is processed, a refund will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.
  • Exchanges: If you wish to exchange your purchase for a different model, please contact our customer service team. Exchanges are subject to product availability.

8. Warranty and Repairs

  • Warranty: Each Ratipownie Watch comes with a 2-year limited warranty covering defects in materials and craftsmanship. The warranty does not cover damages caused by misuse, accidental damages, or normal wear and tear.
  • Repairs: If your watch requires repairs during the warranty period, please contact our customer service team at info@ratipownie.com. For repairs outside of the warranty period, we will provide you with an estimate for repair services.

9. Privacy and Data Security

We are committed to protecting your privacy and security. All personal information provided to Ratipownie Watches is processed in accordance with our Privacy Policy. We use secure encryption methods to ensure that your payment and personal details are kept safe.

Contact Us

For any inquiries regarding our sales policy, please contact us at:

Ratipownie Watches
Hotline: (828) 683-3154
Email: info@ratipownie.com
Address: 18 Benzington Way, Leicester, North Carolina
Website: www.ratipownie.com